contact us
For questions, please consult our
FAQ
pages
in the Support section.
In the event of any problem (billing, technical problems, network coverage, use of products and services etc.), please create an incident in my account. If you experience difficulties creating an account or connecting, please call us.
Thank you
Customer Care
Postpay (subscriptions) customers
0800 700 700 or +41 78 700 70 00 (free)
X-treme PrePay customers
0800 700 700 or +41 78 700 70 00 (free)
Orange PrePay other customers
To manage your account yourself (e.g. view your balance, recharge your account or manage your recharge bonuses):
0800 700 700 or +41 78 700 70 00 (free)
To speak to an adviser:
0900 700 001 or +41 78 700 70 10
(CHF 2.50/call + the cost of a call to the Swiss fixed-line network according to your subscription)
Orange Expert Assistance
At Orange we care about what you have to say about us or any of the services we offer to you. Please feel free in telling us what you think.
Need help with your smartphone?
Call our dedicated Expert Assistance hotline.
Orange offices
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Renens
Orange Communications SA Rue du Caudray 4 Casa Postale 1020 Renens 1 access map |
Zurich HDT
Orange Communications SA Hardturmstrasse 161 8005 Zurich access map |
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Biel
Orange Communications SA Alexander-Schöni-Strasse 40 2503 Biel access map |
Crissier
Orange Communications SA Ch. de Closalet 1 1023 Crissier access map |
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Lugano
Orange Communications SA Piazza Dante, 7 CH-6900 Lugano access map |
Liechtenstein
Orange Communications SA Neugrüt 7 FL-9496 Balzers access map |
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discover
ombudscom
Conciliation office of the telecommunication industry
26 Bundesgasse
CH - 3011 Bern
Ombudscom is a neutral and independent authority that provides a settlement solution for disputes between customers and telecommunications and premium rate service providers. The conciliation office mediates in a dispute if there is written evidence that a previous attempt has been made to negotiate a solution with the service provider in question.
