customers with subscription
here's how to contact us
by phone (hotline)
Call us, for free, anytime on 0800 700 700
From abroad, call +41 78 700 70 00
You'll be charged the usual international call rate, when phoning Switzerland from abroad. See your subscription for details.
my account
If you have specific questions about your bill, options or any other account info, you're most likely to find the answer by going to my account.
Orange Community
The Orange Community is here for you to seek advice and solutions as well as share your experiences, ideas, and tips. Have an idea? Make a suggestion.
online form
You can also send us a message online using one of our simple contact forms. We will answer you promptly.
what other people are asking
Where can I find information about my bills, my unbilled usage and different ways to pay?
You can see your last 12 bills and all your unbilled usage in 'my account'. You can also view your last bill using Mobile Self Service: simply dial #123*1*2# and press the call key. To find our more about our various payment methods, have a look here.
How do I renew or change my subscription?
You can select a new subscription in 'my account' within the 'my subscriber data' section. Remember, if you choose a subscription with a lower monthly fee, additional fees may apply.
It's easy to activate and deactivate your options online in 'my account' within the 'my options' section.