| Common questions | What to do | Possible costs |
|---|---|---|
| You want to change from the Babybox to the Livebox | Call our Customer Care on 0848 667 667 * | free |
| You want to change from the Livebox to the Babybox | Call our Customer Care on 0848 667 667 * | free |
| Moving house | Call our Customer Care on 0848 667 667 * | free |
| Change fixed line | Call our Customer Care on 0848 667 667 * | free |
| Change ownership of Orange ADSL |
For reasons of confidentiality, it is not possible to change ownership for Orange ADSL services. You have to cancel your Orange ADSL services if you no longer want them.
The person to whom you wanted to transfer them must make a subscription request on his/her own behalf. This procedure does not release you from respecting any minimum contract period. |
|
| Cancelling Orange ADSL and Fixtalk |
All you need do is cancel your contract by registered post.
Cancellation applies to Orange ADSL and Fixtalk |
Free if cancelled 30 days before the end of your contract.
There is a CHF 300.– fee in the case of premature termination. |
do you need more information?
See our
FAQ
or contact our Customer Care on 0848 667 667 *.
* 0848 667 667 (Mon-Fri: 8 AM-10 PM / Sat: 9 AM-10 PM / Sun: 10 AM-10 PM: CHF 0.08/min., tariff is for calls from fixed-line numbers, excluding any additional charges from the operator.)
