Expert Assistance is a dedicated service for Orange mobile phone users. You can benefit from the support of our highly skilled staff either by:
- calling our dedicated Expert Assistance Hotline
- visiting your nearest Orange Centers
Whatever your question is, we will help you find the support that best suits your needs.
Expert Assistance Hotline
By calling 0900 780 780 (free call from fixed-line and Orange mobile network, service charged between CHF 9.– and CHF 24.– according to the level of support chosen) you get personalised assistance from our specially trained Orange Experts Assistants on services like:
| services | price (CHF)* |
|---|---|
| data transfer : contacts from SIM card | 9.– |
| personalised email set-up | 14.– |
| personalised smartphone set-up | 19.– |
Expert Assistance in Orange Centers
In our Orange Centers and Orange at Globus, you will get personalised assistance from our Orange Expert Assistants on services like:
| services | price (CHF)** |
|---|---|
| data transfer : contacts from SIM card | 9.– |
| personalised mobile phone set-up | 14.– |
| personalised smartphone set-up | 24.– |
* Services invoiced on your next Orange bill
** Services invoiced directly in the Orange Center or Orange at Globus
smartphone hotline
Depending on the level of support you will agree on with one of our Orange Experts, the smartphone service assistance via phone will be charged between CHF 9.– and CHF 24.– . This amount will be reported on your next bill under Expert Assistance.
Orange Center
The service provided in the Orange Centers will be charged between CHF 9.– and CHF 99.– depending on your request.
| service description | Orange Center | smartphone hotline1 | |||
|---|---|---|---|---|---|
| Get started Just bought a new Orange device and need help to get started? |
|||||
| Get started my phone more | CHF 14.– | not available | |||
| installation of SIM card | |||||
| standard configuration: time, language, shortcuts, ringtone | |||||
| set-up of SMS, MMS and Orange Box | |||||
| short demo of the basic device features | |||||
| Get started my smartphone more | CHF 24.– | CHF 19.– | |||
| installation of SIM card | |||||
| set-up of standard configuration | |||||
| set-up and short demo of the main data functionalities (email, internet) | |||||
| Get started 3G key more | CHF 99.– | not available | |||
| configuration of your 3G USB key on your laptop | |||||
| Copy & Keep Tired of retyping all your contacts when getting a new phone? Need a backup? |
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| Data transfer my SIM more | CHF 9.– | not available | |||
| copy of your SIM card | |||||
Data transfer my phone  more
|
CHF 14.– to 24.– | not available | |||
| transfer of your SMS and/or multimedia content from your mobile phone to another one or to a USB stick | |||||
| Advanced assistance Need help on more specific questions? |
|||||
| My smartphone assistance more
| |||||
| 1 item | CHF 9.– | 1 item | CHF 14.– | 1 item level 1 + 1 item level 2 | CHF 19.– |
| 2 items | CHF 14.– | 2 items | CHF 19.– | 1 item level 1 + 2 items level 2 | CHF 24.– |
| > 2 items | CHF 24.– | > 3 items | CHF 24.– | 2 items level 1 + 1 item level 2 | CHF 19.– |
| 2 items level 1 + 2 items level 2 | CHF 24.– | ||||
| not available | CHF 9.– to 24.– | ||||
| assistance on smartphone multimedia related questions, e.g.: | |||||
| set-up of VPN and mobile modem | |||||
| multimedia coaching on Orange and third party applications | |||||
| set-up of synchronization | |||||
| Phone Doctor more | CHF 24.– | not available | |||
| software update (incl. backup) | |||||
| set-up of standard configuration | |||||
| email configuration and short demo for smartphone2 | |||||
| One 2 one coaching Want to get the most out of specific multimedia features of your device? |
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| One 2 one my smartphone more | not available | CHF 24.– | |||
| get started my smartphone content | |||||
| multimedia coaching on Orange and third party applications | |||||
1the hotline supports only smartphone devices within the Orange portfolio
2currently for iPhone and Blackberry only
The Expert Assistance hotline is only supporting smartphone devices within the Orange portfolio. You can check if your device is supported by looking through the following selection of phones.
