When you are in a meeting, in the cinema or traveling somewhere, there is always a chance that someone might try to give you a call. You might still want to reply immediately to the person calling you but without disturbing your immediate environment or the other people in your proximity.

SMS Response is an innovative service specifically developed for this kind of situation. Thanks to an extremely intuitive SMS menu which opens automatically every time you reject a call, this service helps you to manage even the calls you cannot pick up straight away.

  • when someone calls you, simply press the reject call button.on your phone to automatically open the SMS Response Menu.
  • then select one of the 4 pre-edited SMS templates and send it to the caller.

key features

  • service is automatically available* - no installation or configuration necessary
  • you can select from 4 pre-edited SMS templates
  • you can modify and personalise any of these templates at any time
  • you can select from 4 languages and change the language whenever you want
  • you can deactivate the service at any time from within the menu

* Except on HTC, LG and other phones using Microsoft Windows Mobile

SMS Response is free with all subscriptions. The price of each SMS depends on the subscription you have.

SMS Response is a service on the SIM card and is available on almost all new Orange mobile phones*.

If you do not want to buy a new mobile phone, you can simply buy a new SIM card which supports the service**.

If you purchased an Orange SIM before August 2009, you need to replace the SIM in order to use this service**

For more information, go to the online shop or to your nearest Orange Center or call 0800 700 700.

* The service is not currently compatible with Microsoft Windows Mobile.
** The price of a SIM card without mobile phone depends upon your subscription.

Now when you receive a call on your Orange mobile phone, you can do even more than simply pick-up, hang-up or just let your phone ring. The new innovative SMS Response provides you with 2 new features at the same time:

  • SMS Response: you can indicate to the person calling you that you are unavailable by choosing one of 4 pre-edited SMS templates which you can also modify at any time to make it more personal. The person calling you can reply by SMS*.
  • Redirect to your Orange Box: at the same time the person calling you is also automatically re-directed to your Orange Box so that he can leave a voice message if he wishes to do so.

Of course you can still always pick up the call and reply directly at any time!

* Only applies to calls from a mobile phone

Step 1
Someone tries to call you and you reject the call

Step 2
SMS Response menu opens and the caller is directed to your Orange Box

Step 3
You select a pre-edited SMS which you can first modify if you wish

Step 4
You then send the SMS to the person who tried to call you

special note for iPhone customers

When you get an incoming call and your iPhone is locked, press down on the 'power' button at the top of your iPhone for approx. 1 to 2 seconds to open the menu.

please also consider that

  • SMS Response does not support roaming
  • SMS Response only works with incoming mobile calls
  • SMS Response does not work when the caller has hidden his mobile phone number