Orange DSL support
do you need more information?
See our FAQ or contact our Customer Care on 0848 667 667 *.
For general questions on Orange DSL and Fixtalk, contact us: 08.00-20.00 Monday to Friday, 09.00-18.00 Saturday
For technical questions, contact us: 08.00-22.00 Monday to Friday, 10.00-17.00 Saturday, Sunday and public holidays
* CHF 0.08/min. for calls from fixed-line numbers, excluding any additional charges from the operator.
|Common questions||What to do||Possible costs|
|You want to change your subscription, migrate to a new offer, or get a WiFi modem||Log into My DSL, or call our Customer Care on 0848 667 667 *||free|
|Moving house||Call our Customer Care on 0848 667 667 *||free|
|Change fixed line||Call our Customer Care on 0848 667 667 *||free|
|Change ownership of Orange DSL||
For reasons of confidentiality, it is not possible to change ownership for Orange DSL services. You have to cancel your Orange DSL services if you no longer want them.
The person to whom you wanted to transfer them must make a subscription request on his/her own behalf.
This procedure does not release you from respecting any minimum contract period.
|Cancelling Orange DSL and Fixtalk||
All you need do is cancel your contract by registered post.
Cancellation applies to Orange DSL and Fixtalk
Free if cancelled 30 days before the end of your contract.
There is a CHF 300.– fee in the case of premature termination.
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