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For any technical or billing problem related to a product or service, please create an incident.

For any question not related to a technical or billing problem, please use the form below.

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For questions, see the FAQ pages of the Support section.

To send an e-mail to Customer Service Orange, please visit My Account and click the Contact link to the right of the page.


For technical incidents, please submit them in "Manage my incidents"

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ombudscom

Conciliation office of the telecommunication industry
26 Bundesgasse
CH - 3011 Bern

Ombudscom is a neutral and independent authority that provides a settlement solution for disputes between customers and telecommunications and premium rate service providers. The conciliation office mediates in a dispute if there is written evidence that a previous attempt has been made to negotiate a solution with the service provider in question.