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Orange offices

Renens
Orange Communications SA
Rue du Caudray 4
Casa Postale
1020 Renens 1
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Zurich HDT
Orange Communications SA
Hardturmstrasse 161
8005 Zurich
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Biel
Orange Communications SA
Alexander-Schöni-Strasse 40
2503 Biel
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Crissier
Orange Communications SA
Ch. de Closalet 1
1023 Crissier
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Lugano
Orange Communications SA
Centro Galleria 3
Via Cantonale
6928 Manno
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Liechtenstein
Orange Communications SA
Neugrüt 7
FL-9496 Balzers
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ombudscom

Conciliation office of the telecommunication industry
26 Bundesgasse
CH - 3011 Bern

Ombudscom is a neutral and independent authority that provides a settlement solution for disputes between customers and telecommunications and premium rate service providers. The conciliation office mediates in a dispute if there is written evidence that a previous attempt has been made to negotiate a solution with the service provider in question.