PrePay

General information & important numbers
Recharge own/any account
Check your balance
Last call information
SMS notification (activate / deactivate)
Check your recharge history

general information & important numbers

When the remaining time on your account is 60 and then 30 seconds, you will hear a warning, triple-tone; when you place a call and your remaining time is less than 60 seconds, an announcement will indicate how much time you have left to talk.

To keep your mobile number and credit, you need to regularly recharge your PrePay account, i.e. at least once every 360 days. If your account is not recharged, it will be deleted on the expiry date and you will lose your credit and mobile number. You can check the expiry date at any time by calling 0800 700 555 free of charge from your mobile phone or to #123*3*4#.

Important numbers	for calling
0800 700 555	within Switzerland from your own number to recharge your own number
+41 78 700 55 55	from abroad from your own number to recharge your own number*
#121#	Mobile Self Service
#123#	Mobile Self Service Main Menu

recharge own / any account

Possibility to recharge own / any Orange PrePay account.

• easy to recharge
  Online, in the Orange Center or at many other point of sale. You will find these information in the support area.

check your balance

Possibility to get your actual balance:

• via Mobile Self Service
  #121#
  Enter #121# in your mobile phone and press the call button. You will directly get your remaining balance.
• via call
  0800 700 555 and select 'Check your balance'
  Dial the toll free number 0800 700 555 and choose the menu 'check your balance'.

last call information

You will receive information about your last call - duration and costs.

• via call
  0800 700 555 and select 'Last call information'
  Dial the number 0800 700 555 free of charge. The interactive voice response system will recognise your phone number automatically.
  Choose 'Last call information' and the system informs you about the duration and the costs of your last call.

SMS notification (activate / deactivate)

The 'SMS notification after call' informs you about the duration and costs of the last call.

• via call
  0800 700 555 and select 'SMS notification after call'
  Dial the number 0800 700 555 free of charge. The interactive voice response system will recognise your phone number automatically.
  Choose 'SMS notification after call' and the system provides you the possibility to activate / deactivate this option.

check your recharge history

Possibility to check your last 3 recharge transactions. Date, time, Amount and channel will be provided.

• via web
  login to our website on My Account and go to the Recharge Section
• via Mobile Self Service
  #123*2*4#
  Enter #123*2*4# in your mobile phone and press the call button