join Orange and keep your mobile phone number
You have the opportunity to join Orange, without the inconvenience of changing your number. And it doesn't matter if you're an individual or a company, you can still join Orange without having to change any of your stationary or business cards. So you won't have to call around all your friends, family or business contacts to inform them of a change of number.
You'll be able to take advantage of all the Orange services like international roaming, Orange Info and many others.
postpay to postpay
When can I request to transfer my mobile phone number?
At the time you sign a new contract with Orange. Please don't forget to tick the box 'I wish to keep my mobile
phone number(s)...'
Please check your contract expiry date, and request the transfer of your mobile phone number at least 120 days
before your contract ends.
Where can I request to transfer my mobile phone number?
At any Orange Centers & Partners. Please note that this is not possible through our Customer Care.
Which documents do I need to bring?
Please bring a valid ID, passport or work permit. You can also bring your current contract.
Who can sign the mobile phone number transfer request?
Only the person who signed (legal holder) the contract with the current operator.
In case you are not the legal holder, you will need to have the transfer request form signed by the legal owner.
What is the transfer request form (Power of Attorney)?
The Power of Attorney is an annex to your Orange contract that authorises Orange to transfer your mobile phone
number on your behalf.
Can I speed up my number transfer?
Yes. You can leave your current provider without respecting the full contract duration. State the date you would
like the transfer to become effective on the transfer request form. Please note that your current operator may
continue charging you until the end of the contract.
Do I need to cancel my current contract?
No. When the number transfer is accepted by your current operator, your contract will automatically be cancelled.
Do I need to inform my current operator that I am joining Orange?
No, Orange will do this for you.
How much does it cost?
The number transfer is free of charge.
What should I do to make the transfer easier?
- Pay all your pending bills with current operator
- Your current number must be active
- Legal holder has to fill in and sign the transfer form
Decide if you want to respect your current contract date or leave your current operator earlier, and make sure that you request the transfer of your mobile phone number at least 120 days before your contract ends.
PrePay to postpay
When can I request to transfer my mobile phone number?
At the time you sign a new contract with Orange. Please don't forget to tick the box 'I wish to keep my mobile
phone number(s)...'
Where can I request to transfer my mobile phone number?
At any Orange Centers & Partners. Please note that this is not possible through our Customer Care.
Which documents do I need to bring?
Please bring a valid ID, passport or work permit.
Do I need to inform my current operator that I am joining Orange?
Yes, immediately after you have signed the contract with Orange, contact your current operator:
- Swisscom subscribers, dial: *104*#
- Sunrise subscribers, dial: 076 333 1234, then 3-2-1
How much does it cost?
The number transfer is free of charge.
What should I do to make the transfer easier?
Please announce your transfer to your current operator.
If you have any question, please go to an Orange Center or any Orange partner, or call our Customer Care on 0800 700 700.
